Statement Solutions, LLC.

Case Study - Your Attaché

After collection of the initial client requirements, YourAttaché™ was customized to fit the client's needs. Customization included look and feel. Logos, colors and styles were adjusted to match the client's other printed and web products.

At the client's request Statement Solutions customized the product to accept additional document types and increased the maximum size of a document that could be uploaded.

Once customization was complete, the code base was loaded to the Web and database servers and the system was fully tested. After rigorous testing, the service was released for production use. The initial users and document groups were setup and the client received training in use of the service.

The product went live and users were sent their login and passwords. Within a few days everyone was using the system, and the current collection of documents was fully loaded and ready for use.

Old London Foods, Inc. (www.oldlondonmelba.com) is a
leader in the premium cracker category and manufacturer of Old London Brand Melba Toast, "America's favorite melba snack." With distribution of over 90 percent, Old London brand can be found on store shelves across the nation. In addition, Old London Foods is the leading producer of breadcrumbs nationally marketed under the Old London brand and a number of other prominent brands. Old London also markets specialty snacks under the Devonsheer and JJ Flats names.

Old London needed a solution to keep its field based sales force which is divided up according to region and product line.

Challenge

Process

Results

Solution

Get current information regarding products and pricing in the hands of the sales force. The information is updated on a nearly daily basis and the company needed a solution that would ensure the sales people in the field had the latest information. Users in the field needed a solution that took revision control out of their hands and did not let them make changes to a majority of the documents. Access needed to be 24/7, secure and over the Internet. Field reps needed to know when new updates were available and the company did not want the hassle of setting up and maintaining a virtual private network.

Having contacted Statement Solutions for help in developing a system to solve their distribution challenge. It quickly became evident that Statement Solutions' YourAttaché™ service would solve the client's issues. YourAttaché is a highly customizable storage and distribution system for controlling the flow of documents and data within an organization. Key parts of the planning and implementation was the limiting of access in two areas. Who could see documents and who could modify them. Reps in the field needed to see documents based on their region, however only managers at corporate could modify and upload documents. The PDF format was chosen for its portability, universal readability and its ability in creating non editable documents.

YourAttaché brought noticeable results to the company almost immediately. With its ease of use and sophisticated management system, Administrators were able to keep the field reps product and pricing information up to date without the confusion of multiple versions of the same document. Errors due to incorrect data have been reduced by over 90% and productivity has risen on the order of 20%. The sales team is getting updated information more quickly. Overall, the company has seen an increase in revenue combined with a decrease in expired food.

The system functions as follows: first, a manager uploads a new file, gives it a description, expiration date and assigns the file to a group. The document is then posted to a secure server where it is accessible to authorized users for viewing over the Internet. Upon posting, an email can be sent to each authorized user alerting them to the availability of a new update. Users login over the Internet to YourAttache and gain access to the newly posted document. After their access rights are verified the user can view the document.